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simplearc
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Joined: 21 Sep 2010
Posts: 4
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 Posted: Tue Oct 05, 2010 9:50 am Post subject: *edited* Steinberg support for Australia, download versions |
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This is info for new purchsers from Australia: if you use the Yamaha Australia Steinberg support form all they do is forward it to Steinberg.
Not a perfect idea set, it would still be better to contact the company direct in my opinion.
Perhaps for futrue download releases Steinberg will address this situation.
However, the response, while slow was very thorough and as such am editing my response to my previous post.
Last edited by simplearc on Thu Oct 07, 2010 2:50 am; edited 1 time in total |
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maxhowarth
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Joined: 26 Jan 2007
Posts: 638
Location: edinburgh, uk
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| Posted: Wed Oct 06, 2010 10:20 am Post subject: |
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where do you live?
what is the problem with the software?
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best wishes
max
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2 x 3.3 6core mac pro | 12gb ram | mac os 10.6.4 | n5.0 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves7 | altiverb6 | mc mix |
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motif
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Joined: 30 Jul 2010
Posts: 387
Location: AU
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| Posted: Thu Oct 14, 2010 3:34 am Post subject: Re: *edited* Steinberg support for Australia, download versi |
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| simplearc wrote: | | if you use the Yamaha Australia Steinberg support form all they do is forward it to Steinberg. |
Hi,
As maxhowarth inferred it depends on the issue you have.
If it is a sales only or pricing inquiry then yes it would likely be more appropriate for Yamaha (a partner) to respond, however if it is of a technical nature, then maybe it is best for Steinberg to deal with it.
Of course, many countries don't have the benefit of a form mail, and must use email instead, regardless of whether it is Yamaha/Steinberg or even a registered dealer.
There are many levels of service and it will take some time to review the entire process, including the forum as a de-facto support channel. |
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