My Hardware key is broken

Roquecarbajo · New Member Joined: 02 Aug 2007 Posts: 10

Hello,
How can I change my hardware key for a new one? How much cost and how longer is to receive the new one (I am in the middle ou hard work).
Thank you for your answers.
Regards
Roque Carbajo
Sorry for my very basic english

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

Please contact your local distributor/ Steinberg support team. You need to send in the key. If your dongle just stopped working without visual damage you'll get a complete replacement for free. If it is physically broken only the license will be replaced and you need to buy a new dongle - it costs about 20 Euro.
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www.steinberg.net

Roquecarbajo · New Member Joined: 02 Aug 2007 Posts: 10

maxhowarth · Posted: Fri Oct 08, 2010 10:28 am Post subject:

steinberg is based in germany.

if cubase does not open it might be that you just need to install the latest elicenser software.

http://www.elicenser.net/en/latest_downloads.html

otherwise we need some more info so that we can help you.
_________________
best wishes
max

www.redfacilities.com

2 x 3.3 6core mac pro | 12gb ram | mac os 10.6.4 | n5.0 | rme multiset/audiolink96 | 3 x 19" flat panels | decklink xt | waves7 | altiverb6 | mc mix

Mixing4Jesus · Posted: Fri Oct 08, 2010 2:15 pm Post subject: My Dongle stopped working too

I have been using Cubase quite regularly recently, but last night I started getting an error message upon startup that "at least one of my USB License dongles was not working so Cubase could not start. Please try installing the most updated driver from eLicenser.net." So I did download and install the newest licenser software. At first I got a message saying that it could not update it's database due to permissions, so I reopened the eLC as an administrator. Now my licenses are visible one again in the eLC. But Cubase will still not open! I restarted my computer to see if that would fix the problem. Well it was a nice thought! Then I read on the knowledge base that I could try reinstalling the licenser with the USB Dongle removed. Tried that, but still no Dice. HELP!!!!! I really need Cubase to come back to life and quickly.

Trent
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AMD Phenom 9550, 3.0 GHz quad, 5 GB RAM, 750 GB HD for Operating and Cubase, 1 TB HD for Recording, Windows 7, Tascam FW-1884 (v 1.80), Cubase 5.5.1 (64 bit), Yamaha MOTIF XS8 with VST Editor (v 1.40), Yamaha MO8 with Studio Manager (v 2.3), Izotope Ozone and Alloy

HP DV7-2185 Laptop with 2.0 Ghz Intel quad, 6 GB Ram, Windows 7, Cubase 5.1.1 (32 bit), Studio Manager (v 2.3), Presonus StudioLive 16.4.2

Psalm 150

Roquecarbajo · New Member Joined: 02 Aug 2007 Posts: 10

Hello, Thanks for your answers.
I tried to install the driver from eLicenser.net. but without success because the MacBook on which I work system is too old (Tiger 10.4.10).
Meanwhile, I discovered what was the problem: My external hard drive that contains my sampling sounds do not work anymore. It prevents the opening of Cubase. Well, I'm happy that problem it's over.
I have a question:
I work with a MacBook Intel - Tiger 10.4.10 system, that works very well but recently I buy a MacBook Pro Snow Leopard 10.6.3 system. I would like to install my Cubase Studio 4. After the install with the original DVD, how I do for updates (which since 2007 must be many), do I need to install each in chronological order?
The current update installed in my Intel MacBook Pro - Tiger 10.4.10 system is the 452 Build 274 update September 2, 2008.
Thank you in advance for your reply.
Regards
Roque Carbajo

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

Roquecarbajo · New Member Joined: 02 Aug 2007 Posts: 10

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159