Have I missed the point or ? ...

Conman · Member Joined: 25 Jun 2010 Posts: 429

Does Reaper still fix about a thousand bugs a week like they used to? And every time you update you don't notice any change? It did run though.
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Robert Burton · Junior Member Joined: 27 Apr 2005 Posts: 59

Having JUST bought CB 5 and taken the updates I find it irksome that there was a product this buggy on the shelves for me to buy

No proper audio export

free software does not run natively

the nudge thing

I have found work arounds for everything except non realtime export issues but still Evil or Very Mad

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coachz · Senior Member Joined: 08 Nov 2006 Posts: 2431

another satisfied customer........but they'll keep adding shiny things.
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Fuzzymusic · Member Joined: 13 Dec 2008 Posts: 519

WOW..

I mean.. WOW

this is the most incredible BULLSH*T THREAD I´ve ever read! But thanks to the OP and some of the contributors, I had a really good laugh!

People talking about legal steps against SB because of minor bugs? Cool thing, could work for the whole software industry! You must be a genius!
Demanding another "free" fix, after Cubase has seen a major FREE upgrade 5.5 and several bugfixes? Do you want Steinberg to get broke or shut down by adding features and "fixing" your software forever free?
Ridiculous. I feel sorry for you not making enough money with producing so you can´t afford the 200 quids every second year to get a major update, extended functions and bugfixes.

BTW I never had a crash within the last 8-9 months, neither with Cubase 5 nor Nuendo 5. Invest some money in a decent workstation and don´t buy at the local junkyard.

Really, I feel sorry for you wasting your time, spoiling your brain secretions here, ranting about how much the automation nudgin´ bug keeps you from finishing your B-homestudio productions no one actually cares about. Well it must be some compensation for never EVER even being considered scoring a major deal in the business. Instead, blame the software, blame the company, waste your time writing pages and pages of brainless rants here. And complain about how immoral SB is. Yes, it is very immoral having a lot of employees who need to get paid to continue support and development for their ungrateful, ranting and whining user base of pseudo intellectual amateurs.

Congratulations for this thread, really! I had a lot of fun, but on the other hand I really feel sorry for some people here. Reminds me of one of the reasons I "upgraded" to Nuendo.

Well, back to work, unfortunately I need to finish an extremely well paid job. Hope the "nudge bug" won´t mess it up, woo hoo ! I´m shoo shcared... Laughing

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Conman · Member Joined: 25 Jun 2010 Posts: 429

And there's me trying to be polite and all. Mr. Green

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Coppersky · Junior Member Joined: 20 Nov 2009 Posts: 53

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DG · Senior Member Joined: 17 Oct 2006 Posts: 1882

I still don't agree with the justification of fixing a bug, but only in the next, paid upgrade. If it is possible to fix it, then it should be fixed without cost to the customer. I know that this isn't the way that the software industry works, but it should be.

There have been arguments that forcing software companies to fix their bugs would make software more expensive. So what? There could be a two tier system. Class 1 is professional and has to work according to the advertised specifications. Class 2 is for all other applications, and can be the same buggy mess as we already have. Solved.

The question now is whether or not Cubase would be considered a professional application and placed into Class 1. Rolling Eyes

DG

split · Posted: Fri Nov 26, 2010 11:47 am Post subject:

Imagine Airbus, Boeing or a nuclear power station's control software having major bugs in them!!! But then I bet their software costs a bit more than Cubase.

Oh... your Airbus a380 crashed because of a bug in the dispay graphics, oh well you'll have to wait for V6 which will cost you 3 million per plane to upgrade Very Happy

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LeVzi · Member Joined: 23 Apr 2009 Posts: 195

Now, what is even more annoying, and quite frankly, disgusting, is that a Steinberg official, can read this post, then move it into a different section (I am in no doubt this was Chris, as he has been posting on other threads) yet not give any official word on it.

I guess that really is true then, they dont look at this forum as any way shape or form a communication tool with the userbase.

I guess by moving it, they hope it disappears.
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Fuzzymusic · Member Joined: 13 Dec 2008 Posts: 519

Chris Beuermann · Posted: Fri Nov 26, 2010 12:18 pm Post subject:

Hello Split,

well, Boeing had a bug with the new Dreamliner I believe. It was possible to "update" the software of the earo plain during flight.........

or

Osprey aircraft crash
Two weeks before Christmas in 2000, a U.S. Marine Corps Osprey, a hybrid airplane and helicopter, suffered a hydraulic system fault that should have been remedied without loss of life. A hydraulic line broke in one of the two engine cases as the Osprey was shifting from airplane to helicopter mode for landing.

According to the Marine Corps major general who presented reports during the investigation of the incident, the trouble was "compounded by a computer software anomaly." The flight-control computer stopped the rotation of the engine pods when it detected the hydraulic failure.

The pilots went through the normal procedure and pressed the primary reset button to re-engage the pods. At this point, both prop rotors went through "significant pitch and thrust changes," which led to a stall. The plane crashed into a marsh and killed all four Marines onboard.

The nature of the software flaw is still hard to track down: Boeing and Bell Helicopter made the Osprey, and Boeing's spokesman said only that changes were made in the software. Requests for details were referred to the government, and as of now, the explanation has not been forthcoming.

http://pcworld.co.nz/pcworld/pcw.nsf/feature/epic-failures-11-infamous-software-bugs-p9

Gr,

Chris
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split · Posted: Fri Nov 26, 2010 1:00 pm Post subject:

Haha....

I bet Boeing didn't update in flight with passengers on board Shocked

Anyway military requirements are vastly different to civilian requirements re: Osprey

I have a great respect for Steinberg and the products, I know fine well it nigh on impossible to produce complex bug free software, particularly with C++ Laughing

I don't really have a gripe, except that I do think any final known bugs should be fixed as best as possible before or even with a major version update.

I do have a very small understanding on how complex the whole process can be, my brother was a project team leader on the Type 45 Destroyers multi function radars anti jamming software development and the respect he credited Cubase and other realtime software sequencing programmes of similar sophistication and a small description of the knots and tangles that go on within multi threaded, multiprocessing systems made my head hurt.

Hence I don't really complain much.

http://www.baesystems.com/BAEProd/groups/public/documents/bae_publication/bae_insyte_data_sampson.pdf It's one hell of a system...
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Blackout · Member Joined: 26 Aug 2009 Posts: 341

Levzi you should not feel compelled to react to or respond to any of Fuzzys posts. no one else does. he is just perpetually spewing forth controversial rubbish purposely to create reaction, and polluting this forum on every topic.

its time he was banned to be honest. the amount of serious discussions he has hijacked with his nonsense is comical. Do not feel dissuaded by his moronic rantings.

back to the serious topic at hand.
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Chris Beuermann · Posted: Fri Nov 26, 2010 1:49 pm Post subject:

Fuzzymusic · Member Joined: 13 Dec 2008 Posts: 519

split · Posted: Fri Nov 26, 2010 3:14 pm Post subject:

st@g · Posted: Fri Nov 26, 2010 4:56 pm Post subject:

Maybe management is trying to skim costs to the max, so C6 comes out more competitive.

Hurican · Member Joined: 06 Aug 2010 Posts: 489 Location: Maryland

I know you guys may not want to hear more comments from programmers, but I'm gonna grace you with one any way. Evil or Very Mad

It's a highly competitive world out there. Companies will release products that they have to keep to deadline to keep themselves "in the black". I worked on a database program (can't mention the company), where there was a major bug... if you imported text from MS Office into it, it wouldn't translate the extraneous characters correctly, and lead to a crash and deletion of potentially years of financial data. I mean this is heavy, life changing stuff if you balanced your bank account, or kept credit reciepts, etc... for it. Guess what, because it was under deadline, it was released anyway.

A moderator won't pay much attention to *witch*, arguing and general ranting about bugs in a product. Mainly because there is so much of it. There is no organized fashion in which to look for the bugs that are serious enough to pay attention to and work on a fix for.

A 500$(US) program which competes with the majors, has so many cool features, but the bugs generally categorized as minor which may impede a workflow, but doesn't ruin the work itself... well, it's just hard for me to get mad about something like that.

If you want the mods to pay attention and take the bugs you are complaining about seriously, get organized!

Create a topic that defines the "showstopper" bugs in one category, and irritating but minor bugs in another. Don't complain about them, just list them. Show that you're professional and really desire to get these things fixed. There are feature requests that don't stray too far from the request of the feature itself. Do the same thing with the bugs! Then you may likely get a response from the mods as to if they have noticed it, can fix it, or can't fix it until a new version comes out.
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LeVzi · Member Joined: 23 Apr 2009 Posts: 195

LeVzi · Member Joined: 23 Apr 2009 Posts: 195

Conman · Member Joined: 25 Jun 2010 Posts: 429

Conman · Member Joined: 25 Jun 2010 Posts: 429

LeVzi · Member Joined: 23 Apr 2009 Posts: 195

The thing is, this whole thread was to point out that the bug has been logged, acknowledged by Steinberg, and they have, or at least one of their Tech Support stated that the known problem will be fixed in an update that needs to be purchased.

All I question is the ethical nature of this, and also the reasoning behind it.

I don't think it is unreasonable to ask for official word on this, seeing the person who made the statement is aware of this.

The whole thread wasn't started to be a witch hunt against Steinberg at all, I am happy with Cubase, apart from the one bug that I have (Real time Exporting) which has been reported on more than one occasion.
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Conman · Member Joined: 25 Jun 2010 Posts: 429

leedsquietman · Posted: Sat Nov 27, 2010 6:40 pm Post subject:

I like Steinberg but I am not a muppet who will agree with everything they say.

I sympathize with them to a degree on bugs, but anything which affects workflow should (if possible) at least be attempted to be fixed before moving on IMO. So I'm with the OP on that score for sure.

Fuzzymusic, that was a speech right of out David Koresh's textbook from Waco, Texas. Someone termed the coin fanboy just for guys like you. I have had few problems with C5 and like it a great deal but I am not going to just allow myself to be fed dripfeed style like someone in a mental hospital - there have been some issues and some things that could have been done better and if we just accept the status quo, then eventually the product will degrade and get behind. Companies need feedback, positive and negative to go forward and improve.

And people cannot tell you what to say or subvert your opinion, yet you say 'don't even talk about the Reaper guy', both of which are attempts at control.

You can totally compare Reaper (with about 3 people working on the project) and their customer service and bugfixing regime to Yamaha Steinberg (what do Yamaha actually bring to this, apart from designing the MR816 interface which differentiates their ownership from Pinnacle and others before ?) who many more staff and resources, yet find it hard to keep on top of bugs. Sure the program is deeper, but they have many more people to work on those problems.

However, this is not an official support forum, Chris is here to zap people who write inappropriate and offensive things which break forum rules. If he chooses to get involved in a thread topic, that's an extra service he provides but not mandatory. You should seek support from the MySteinberg account, or with the distributor. Steinberg Canada have always been very decent to me.
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Alternative Energy Music! · Posted: Fri Dec 03, 2010 5:53 am Post subject:

Okay, it's been the same four guys back and forth and back and forth here.

I skimmed. Got bored.

There is a clue here that you all seem to be missing. "The bug is known and will be fixed in Version 6".

That means that planning and development for version 6 is underway.

Software companies don't always provide a fix for two versions. That might require two complete sets of source code, two complete sets of developers, and two complete sets of testers. Not feasible for most software vendors. It is only those companies that can do proper triage that will survive in this economy. And we all want to see Steinberg survive.

You might think it's a rip-off, but it is a fact of life. If a bug is easily isolated and testing is a limited affair, then sure, maybe Cubase 5.5 will have a "point release" with some bug fixes in it. But maybe this bug is one of many that is CENTRAL in the code's logic. At some point, the project managers must decide to move ahead.
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