The 4.1 "reboot" guide for general troubleshooting

Christian Dettner

Dear all...

If you experience any difficulties applying the 4.1 update or adverse impact on stability, please take the following steps:

Requirement! Windows XP: You need Microsoft Installer 3.1 on your system!
If its not installed (comes via Windows Update if you have automatic updates enabled) please download and install manually. Our patchers rely on this Windows component.

- A clean re-install -

A re-installation does not affect your projects or 3rd party plugins (as long as they are not stored in the Cubase 4 folder).

- Unplug the Steinberg Key
- Un-install Cubase 4 using the Windows Control Panel "Add/Remove Software"
- Delete a potentially left over folder named "Cubase 4" from "\program files\steinberg\..."
- If you have a "Steinberg HALionOne"-folder in the Start menu in Programs use the Uninstaller there to remove HALionOne completely
- Now insert your Cubase 4.0.0 or 4.0.1 installation DVD and install Cubase 4 again
- Now download and install the Cubase 4.1 update and apply it directly afterwards!
- Download and install the recent Syncrosoft LCC and install as well

If you experienced any difficulty applying the the update to 4.1, this should make installing the update plain sailing.

- Part 2 -

If you have other problems when working within Cubase, please take the following steps:

Cubase 4 has a feature to assimilate program settings from previous versions, e.g. from Cubase SX 3, SX 2 or even SX 1. This is designed to aid transition to a new program version, but can in some instances interfere with the updated versions.

If your system still has an older Cubase version installed, we recommend that you make sure Cubase 4 can not assimilate older program settings. In order to do this, please do this:

- Removing preferences -

- Browse to this location by yourself using the path "\Documents & Settings\[login user name]\Application Data\Steinberg\" (hidden folder per default in Windows, you need to make sure you can see hidden folders!)
- You will see different folders for each installed Cubase version as well as for HALionOne
- In order to disable preferences, just rename each folder for a Cubase version, e.g. by adding something like "_backup" to its name (do not delete them though, you may want dedicated files recovered later
- Do this for Cubase 4 as well as for all older installed Versions
- The folder HALionOne can be deleted, it does not contain any really important data
- General tips for removing preferences are here: Removing preferences for Cubase

Now you have:

> A fresh installed Cubase 4.1
> Preferences moved out of the way

Almost ready. Now just:

- Plug in the Steinberg Key again
- Make sure to allow the Windows Hardware Wizard to install the driver automatically (should it pop up)
- Start Cubase 4.

You will be greeted by a virgin Cubase 4 setup. This means that you have to setup some basic options again:

- Select your needed ASIO driver in the menu > Devices > Device Setup... > VST Audiosystem
- Make sure your VST Connections are setup and essential busses are connected to your ASIO hardware
- Define path to additional VST plugin folder(s) if needed to get all your 3rd party plugins in place again

If you are a control freak you probably had a heavy tweaked Cubase 4 installation including Key commands, Windows Layouts etc. If there are really difficult settings to be made again, you can copy the relevant preferences file from the folder you have renamed to the currently active one. For a detailled description and classifaction of all the preferences files, have a look here: Files for the program settings and preferences
_________________
Steinberg Media Technologies GmbH

shagazulu · Posted: Wed Oct 24, 2007 10:18 am Post subject:

thanks for this, Christian. This is exactly what I needed.

Lutum

Any hints how I can make Cubase find Halion One again?

I need beautiful stings PRONTO!

Boo hoo!

_________________
This is not a test. This is your life.

Vista 64, 8GB RAM, Intel C2Q6600, M-Audio Profire 2626, Cubase 5, Wavelab 6. Halion 3

Lutum

....but I can't get Cubase to play at 96 kHz over my Digi 9652 Hammerfall....

But now I have BEAUTIFUL SCHTRINX again and that will help me make it through the night....

Take that update from our site
zip it loose and then instal
don't get angry if fails
don't smash windows 'gainst the wall...
_________________
This is not a test. This is your life.

Vista 64, 8GB RAM, Intel C2Q6600, M-Audio Profire 2626, Cubase 5, Wavelab 6. Halion 3

HowlingUlf

specialistsound · Junior Member Joined: 21 Oct 2007 Posts: 38

thanks
still having a few niggles with this install. It's just knocked out my NI elektric keys Sad

tis ok tho as i just gotta re register
_________________
www.myspace.com/specialistsounds
www.specialist-sounds.com
<font>
Cubase 5.5 on Quad Core 2.8Ghz P35 gigabyte Chipset, 4 gig corsair dominator RAM @ 1333, Dual partition XP sp3/Win 7 Ultimate 64bit, 4TB hd space.
Virus Ti, SuperNova II Xl, Waldorf Q, Juno Alpha 2, Juno 6, SSL Duende, Yamaha CS2X, TL Audio Valve Fat track, Mackie HR824's, Rode NT1a & z5600a, RME FF400, Focusrite Liquid mix, Guitars etc</font>

1st attempt

Hi Christian et all,

sorry, but even after doing this sequence step by step, I can't even manage to open Cubase.
C4.1 usually crashed (...has to be stopped...) upon the start up screen.

Having deleted the preferences, upon the first start up it crashed with the Windows crash message just after I clicked the 'already registered' button, when I tried to open it again it crashed with the 'serious error' message, exactly at the same location.

I will try to reinstall my soundcard (E-Mu 1820) drivers now, and if it's still not working I can't think of anything else but going back to 4.0.3...

Sad

Tommy
_________________
Roland Juno-106, MAM MB33-II, acidlab bassline & elektron machinedrum
Lexicon MPX-500, Aphex Eciter, SPL Transient Designer 4
Mackie Control, Oxygen 8, KORG padKontrol, novation Remote SL 61
KRK Rokit 8+RP10S
NI Battery 3, Absynth, Prophet-53, Reaktor, Halion 3, Vanguard, RM IV
Dell Dimension 4600, 3GHz, 3GB Memory, Windows XP SP3, E-MU 1820 & V2.0 drivers & Cubase 5.5
...and a 2 year old daughter (105db(A) without pushing!) to keep me from using all this... Smile

www.myspace.com/1stapproach
Music is a balance...

1st attempt · Posted: Fri Oct 26, 2007 12:18 am Post subject: summary, before I go to bed...

Hi there,

tried EVERYTHING now for more than 6 hours.
I re-installed my soundcard (physically), drivers, Cubase, deleted preferences etc.
During the first start-up after a re-install, C4.1 gets closed by Windows after the registration screen. (Cubase has caused an error and will be stopped...)

If I just try to start again it shows a 'serious error' message, but starts anyway; though with no sound.
Trying to change the ASIO settings then, it freezes and doesn't come back (at least not in the following 30 minutes...).

I went back to 4.0.3 now, and everything is working again.

There seem to be quite some people around with exactly the same problem.
Not sure if this is a good or a bad thing... Confused

Anyway; going to bed now...
Good night! (is there no sleeping Emoticon?!?!)

Tommy
_________________
Roland Juno-106, MAM MB33-II, acidlab bassline & elektron machinedrum
Lexicon MPX-500, Aphex Eciter, SPL Transient Designer 4
Mackie Control, Oxygen 8, KORG padKontrol, novation Remote SL 61
KRK Rokit 8+RP10S
NI Battery 3, Absynth, Prophet-53, Reaktor, Halion 3, Vanguard, RM IV
Dell Dimension 4600, 3GHz, 3GB Memory, Windows XP SP3, E-MU 1820 & V2.0 drivers & Cubase 5.5
...and a 2 year old daughter (105db(A) without pushing!) to keep me from using all this... Smile

www.myspace.com/1stapproach
Music is a balance...

pugface · Junior Member Joined: 12 Sep 2007 Posts: 45

hey 1st attempt....

sounds like you have a driver crashing it. start up C4.1 with no audio or any usb music device connected. except your steinberg key of course.

TAFKAT · Guest

FWIW

I have always copied the C4 installation files off the DVD and onto a HD partition.

I initially needed to do this due to a bad batch of installation 4.0 DVD's that would not complete an install

I have found that placing the updates in the same directory as where I ran the original install, has proven to be the smoothest for me in regards to applying any of the updates.

Worth a shot..

V:

jhamman · New Member Joined: 26 Oct 2007 Posts: 1

The installation the 1st time seemed OK, same stuff about copying some hsb files from the DVD to the temp dir to complete the install. When I launch cs4.1 it gets to the gui and stays open for 20-30 seconds and then the error message from windows about having to close the app. I followed the instructions on uninstall/reinstall twice. Same result. Any other ideas on what I can try?

Thanks!

userzero · Member Joined: 10 Sep 2007 Posts: 170 Location: WA, USA

I was having a crash issue just like jhamman - after examining the Windows error report file (time consuming to say the least) I discovered that among other things it listed the ReWire.dll. I renamed the dll, and started Cubase (Studio 4) and it didn't crash. The only ReWire apps I have installed are ReBirth 2.0 and Fruity Loops 7. I hope something can at least be done about the Fruity Loops ReWire as it is the only one I want to use....Anyway if jhamman or anyone else have the same or similar programs installed this might be causing the crash...(everything worked fine under 4.0.2).

I do hope removing ReWire is only a temporary workaround (ATTN:STEINBERG Smile

) as I only bought Fruity Loops so I could use it Cubase in the first place....

My Computer details:

Windows XP Pro Sp2
AMD 1.6 Ghz Athlon CPU
Creative Audigy 4 Pro soundcard
1.25 GB RAM

EDIT: Fruity Loops seems to be working anyway - I guess it has it's own ReWire file or something. Still, I want these several hours back.....

1st attempt

Hi userzero,

I think you just saved the guys at Steinberg a lot of research work.
Because browsing through the forum, I had the impression that this is one of the major issues right now - besides the fact that it was the biggest issue for ME, at least... Very Happy

Having read your post I tried it immediately, and:
IT WORKED!!!

Massive respect!

A pitty there's no 'Forum Member of the Month' Award - I would have you nominated.

And now, after updating my signature from '4.0.3' to '4.1', I go and will praise your wisdom and capabilities on other posts - the German forum, for example, as there are people having the same problem.

Have a nice weekend. (because you just made mine! Very Happy

)

Tommy

P.S.: just one 'critisism': why couldn't you figure that one out friday night already?! Would have saved me some hours of the weekend... LOL...
_________________
Roland Juno-106, MAM MB33-II, acidlab bassline & elektron machinedrum
Lexicon MPX-500, Aphex Eciter, SPL Transient Designer 4
Mackie Control, Oxygen 8, KORG padKontrol, novation Remote SL 61
KRK Rokit 8+RP10S
NI Battery 3, Absynth, Prophet-53, Reaktor, Halion 3, Vanguard, RM IV
Dell Dimension 4600, 3GHz, 3GB Memory, Windows XP SP3, E-MU 1820 & V2.0 drivers & Cubase 5.5
...and a 2 year old daughter (105db(A) without pushing!) to keep me from using all this... Smile

www.myspace.com/1stapproach
Music is a balance...

userzero · Member Joined: 10 Sep 2007 Posts: 170 Location: WA, USA

1st attempt · Posted: Sun Oct 28, 2007 11:47 pm Post subject: You're not only MY hero...

Hi userzero,

you see, you made quite some people happy already, because your fix worked for at least two more people on the forum...

And, without wanting to be too understanding Smile

,
if the release was on tuesday, and by the time the first complaints arrive, and then the guys get to make the difference between the 'oh my god, Cubase's background is a darker shade of blue'-posts, and the once that really indicate a bug, and then to figure out what is going on if they can't reproduce it under their conditions (which is what Christian says in another sticky), it's probably weekend already...
But I am quite convinced that there will be a fix soon.

For the ReWire question:
I am not really using it a lot.
I have ReBirth, a Reason adapted installation and ableton live lite installed, and I installed Halion 3 by accident with the ReWire functionality, but I NEVER use ReWire itself, in the end.
Usually I work with Cubase - 98% of the time - and if I use something else, I do it standalone, export a file from there and import it into Cubase.

I'm a man, so I cannot do two things at a time, like driving a car and talking on the phone, using Cuabse and ReBirth simultaneously or sitting and peeing at the same time... Very Happy

Anyway, thanks again for your great hint. The day was really nice from the moment I read your post!!! Laughing

Tommy
_________________
Roland Juno-106, MAM MB33-II, acidlab bassline & elektron machinedrum
Lexicon MPX-500, Aphex Eciter, SPL Transient Designer 4
Mackie Control, Oxygen 8, KORG padKontrol, novation Remote SL 61
KRK Rokit 8+RP10S
NI Battery 3, Absynth, Prophet-53, Reaktor, Halion 3, Vanguard, RM IV
Dell Dimension 4600, 3GHz, 3GB Memory, Windows XP SP3, E-MU 1820 & V2.0 drivers & Cubase 5.5
...and a 2 year old daughter (105db(A) without pushing!) to keep me from using all this... Smile

www.myspace.com/1stapproach
Music is a balance...

slinky · Member Joined: 06 Jan 2005 Posts: 229 Location: Montreal

Where is this rewire file?
Did a search in the Steinberg folder and nothing came up.

1st attempt · Posted: Mon Oct 29, 2007 12:29 am Post subject: Windows folder!

Salut slinky,

I had two.
One in Windows/system and one in Windows/system32.
So I renamed both...

Good luck and good night!

T.
_________________
Roland Juno-106, MAM MB33-II, acidlab bassline & elektron machinedrum
Lexicon MPX-500, Aphex Eciter, SPL Transient Designer 4
Mackie Control, Oxygen 8, KORG padKontrol, novation Remote SL 61
KRK Rokit 8+RP10S
NI Battery 3, Absynth, Prophet-53, Reaktor, Halion 3, Vanguard, RM IV
Dell Dimension 4600, 3GHz, 3GB Memory, Windows XP SP3, E-MU 1820 & V2.0 drivers & Cubase 5.5
...and a 2 year old daughter (105db(A) without pushing!) to keep me from using all this... Smile

www.myspace.com/1stapproach
Music is a balance...

userzero · Member Joined: 10 Sep 2007 Posts: 170 Location: WA, USA

Shodan · Junior Member Joined: 13 Nov 2006 Posts: 47

userzero: YOU're The MAN! Thank you! Renamed the ReWire.dll to ReWhore.old Twisted Evil

and my setup is working again. Boo hoo!

_________________
Cubase Studio 4.1
Steinberg MI4, CME UF 6, KORG PadKontrol
- - - - - - - - - - - - - - -
PC: P4 3,2 | 1GB RAM | 320GB HDD
Laptop: Celeron M 1,7 | 992MB RAM | 80GB HDD

userzero · Member Joined: 10 Sep 2007 Posts: 170 Location: WA, USA

tkwendt1 · Posted: Thu Nov 01, 2007 5:01 am Post subject:

Thank you!
_________________
...soon to be Cubase 4.1.3.853 Smile

Joomusik · Member Joined: 03 Feb 2005 Posts: 317 Location: Germany

I just did the clean re-install.

Before I go back to the original Sample Rate issue I had(which is why I did the re.install)
I have to get the basic functions to work again.

How do I get my Yamaha Motif Rack ES set up as an instrument again ?

It doesn't show up on the external instrument panel and I can't choose it in the VST instrument window.
_________________
Win XP PRO 32 / Cubase 5.5.1 Built 609/ Wavelab Essentials / Quad Core Q6600 2.4 gHz / 4 Gig RAM / 3 HDs SATA /
Asus P5K / Motu 896HD / Motif Rack ES / Lexicon MX400XL / Steinberg CC121 / Yamaha DD-65

Joomusik · Member Joined: 03 Feb 2005 Posts: 317 Location: Germany

Any help, please ? I need to get this to work asap.
_________________
Win XP PRO 32 / Cubase 5.5.1 Built 609/ Wavelab Essentials / Quad Core Q6600 2.4 gHz / 4 Gig RAM / 3 HDs SATA /
Asus P5K / Motu 896HD / Motif Rack ES / Lexicon MX400XL / Steinberg CC121 / Yamaha DD-65

Finn Bjerke · Guest

Too complicated. Hey Steiny do you actually hate the users ?

tkwendt1 · Posted: Fri Nov 02, 2007 1:29 am Post subject:

_________________
...soon to be Cubase 4.1.3.853 Smile

Joomusik · Member Joined: 03 Feb 2005 Posts: 317 Location: Germany

I rolled back to cubase 4.0. I was lucky to have a good working back-up of my C Drive.

What an time consuming experiance..... Rolling Eyes

_________________
Win XP PRO 32 / Cubase 5.5.1 Built 609/ Wavelab Essentials / Quad Core Q6600 2.4 gHz / 4 Gig RAM / 3 HDs SATA /
Asus P5K / Motu 896HD / Motif Rack ES / Lexicon MX400XL / Steinberg CC121 / Yamaha DD-65

tkwendt1 · Posted: Sat Nov 03, 2007 12:28 am Post subject:

Joomusik,

I did a major registry clean today, and you wouldn't believe what I found... Nero7 files (supposed to be completely uninstalled) all over the place. Is it any wonder why CB4.1 is troubled... Some of these files certainly appear to have the same name ext's, but in the least after removing them I got mine to run for a while before crashing. And after re-reading the rewire.dll name change in system32- I might get up to where the rest of the pack is... exporting audio!!! Hell, even if it is in an unknown bit depth... It would be ten (I MEAN 100) TIMES BETTER than the past 7 days of disaster for me-

(I didn't actually pay attention before because I didn't use rewire, all live musicians pretty much here... but I have something else to attempt - better than watching the forum for the HOTFIX~)

Incidentally, Christian (Steinberg Germany) told me on the phone this morning that (HOPE GUYS~who like me still cannot get it to go~>) we can hope to maybe have the 4.1.1 by/(or hopefully/maaaayyybe he said before) the end of this year- (YES before the end of 2007!)
I actually said WHAT!! as I first thought he meant before the end of 2008- Shocked

LOL ~God this software program 4.1.0.726 update has me working way to many hours~

_________________
...soon to be Cubase 4.1.3.853 Smile

Joomusik · Member Joined: 03 Feb 2005 Posts: 317 Location: Germany

Tkwendt1,

I can understand your frustration and I am lucky that I'm not supposed to earn money with recording music.
This was the 1st time that I really had trouble with a Steinberg product since 10 years.
Can't you roll back to 4.0 until the probs will be fixed ?
_________________
Win XP PRO 32 / Cubase 5.5.1 Built 609/ Wavelab Essentials / Quad Core Q6600 2.4 gHz / 4 Gig RAM / 3 HDs SATA /
Asus P5K / Motu 896HD / Motif Rack ES / Lexicon MX400XL / Steinberg CC121 / Yamaha DD-65

tkwendt1 · Posted: Sat Nov 03, 2007 11:38 am Post subject:

corneel.heij · Posted: Sun Nov 04, 2007 11:38 am Post subject: cannot unintall C4

Hello,

I've installed the 4.1 update. It seemed ok at first, but there's al lot of trouble with the MIDI devices! In cannot import my/any MIDI setup... CRASH after CRASH.
That made me want to uninstall the whole thing, but C4 does not even appear in the installed software list. So even removing C4 is just not possible! I like that.... not!

System is Vista Home Pemium, which is fine (I think)...

Now what????

C4 was fine untill this update. Now I can do nothing at all. Can't use it or uninstall it.

Please Steinberg.... HELP!
_________________
Cubase 4.03, Windows Vista 32 bit, Edirol FA-66 Firewire Audio, 3x Edirol UM3x USB MIDI interface