Sales Question

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

Not sure if this is the right place to post but I'm desperate (sorry chaps).

Had email re. offer to buy HALion Player and upgrade to HALion Sonic. REALLY EXCITED. Tried to buy online - page froze when I got to enter card details. Did this 3 times (yesterday). Gave up. Tried to do it today but shopping basket kept coming up as 'empty'. Phoned Ask.Net and was told that HALion player is out of stock. Phoned Steinberg but got a message telling me their office hours (my call was withIN those hours). Emailed Steinberg - no response.

Any suggestions, please.

HELP (he wailed piteously).

DirtyBarry · New Member Joined: 10 Aug 2009 Posts: 3

I got the same problem - don't really want HALion player but was seduced by an upgrade ticket for Sonic. HALion Player just does not get added to the cart on the asknet steinberg shop. It does say it's available so I queied this with asknet and they said I should allow cookies however I can add any other product to the cart so this is not the problem. I want my upgrade ticket - I think the intention was to advertise Sonic because it seems to me that you can't do what Steinberg suggest you do to get the upgrade ticket. VERY ANNOYED

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

Yes. I didn't make it clear - I too was only interested in the upgrade ticket. Quite frankly, I'd be happy to pay for HALion Player and not have it - just to get the upgrade ticket.

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

Got through to Steinberg 'support' this morning. Explained the problem. The response boiled down to 'tough'.

Thank you, Steinberg.

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

OK. My only contact with Steinberg was a phone call to a guy who obvioulsy did not want to know - let alone help. Three emails have gone unanswered and a support form has also been ignored. I have NEVER been treated with such comtempt by any company, anywhere - and especially a company whom I have supported for well over 20 years.

Is there ANYONE from Steinberg who gives a damn?

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

I'll take that as a 'no' then.

Amongst my many acquaintences I'm regarded as something of an oddity in that I have never used pirated software, clinging to the supposition that, as long as one is honest and supports a company's efforts, then that company will treat its customers decently. Wrong again then.

To recap, I was unable to advantage of a great offer because of Steinberg's (or their shop's) failure and they would not even bother to answer my questions about this.

I'm surprised that no-one, not even a mod, has seen fit to comment on this. It appears that Steinberg's 'customer service' no longer exists.

DirtyBarry · New Member Joined: 10 Aug 2009 Posts: 3

Update on this - The Steinberg shop guys said the problem with me buying this was because I didn't have cookies enabled on my browser, but when I explained that I could add anything else to the cart from their site they asked for the email that Steinberg had sent out. I got a reply later saying that the product was no longer available . I pointed out that it still says available on their site but they weren't bothered. Really angrey about this - I tried to buy it the day the email arrived ( within the hour in fact). What a load of rubbish. I want my Sonic discount.

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

Is there ANYONE out there who managed to get this discount? In fact, apart from me & Barry, is there anyone out there?

Barry: seems like you got the same level of service as me. None.

DjRavix · Posted: Mon Jun 21, 2010 6:56 am Post subject:

I actually did get a copy of HALion Player
However I did NOT get it in the Steinberg Online Shop

After explaining The Whole story in a Gear shop they told me they still had One Copy of HALion Player
so they sold it to me for the same Price as it currently was on the steinberg online shop

So you might want to try going to some shops that might still have A copy left and try the same thing as I did
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Eckhard Doll · Posted: Mon Jun 21, 2010 7:59 am Post subject:

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

THANK YOU! All criticism removed. I've always said that anyone can make a mistake and that no-one should be thought badly of for having done so - it's how someone DEALS with that mistake that makes the difference.

Again, thank you. Very Happy

PascalVB · Junior Member Joined: 31 Jan 2010 Posts: 59

My case is even worse: I paid for HALion Player by bank and did not get it yet. No shipment, nothing.
Sent an e-mail to asknet, and they said it is indeed out of stock.

So, in short:
1/ I paid for it. WHERE IS MY PRODUCT?
2/ WHERE IS MY DISCOUNT for HALion Sonic?

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

Eckhard Doll · Posted: Tue Jun 22, 2010 8:11 am Post subject:

PascalVB · Junior Member Joined: 31 Jan 2010 Posts: 59

No it is not answered fully.
I will get a refund, but not a word about the discount...?
It is not my fault that asknet has run out of stock, or is it?

PascalVB · Junior Member Joined: 31 Jan 2010 Posts: 59

Ok, the case is solved Very Happy

Thanks for the settlement Steinberg Wink

DjRavix · Posted: Tue Jun 22, 2010 4:31 pm Post subject:

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

DirtyBarry · New Member Joined: 10 Aug 2009 Posts: 3

Steinberg I love you - got my discount code as promised and ordered Sonic. Thank you Steinberg you are the best. Very Happy

schrage musik · Junior Member Joined: 06 Feb 2008 Posts: 23

Same here. Voucher just arrived so, as soon as I finish this short note of thanks, I'm off to order. Vielen Dank, Steinberg. Ich leibe dich Very Happy