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Wavelab 6 on W2K disabled by eLicenser

 
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Arjan P
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PostPosted: Thu Sep 23, 2010 10:51 pm    Post subject: Wavelab 6 on W2K disabled by eLicenser Reply with quote

Yeah, I know, ancient OS - but hey, it's a stable machine and it did what I need it to. Until I registered WL7 on the eLicenser, on another PC in another location. Now I'm between a rock and a hard place: Because the WL6 license is gone as such from the eLicenser, I can't run WL6 on the W2K machine - WL7 shows as 'unknown application' or such. And the latest LCC cannot install on W2K, so the identification for WL7 (and thereby WL6) cannot be made.. Please advise Crying or Very sad
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Conman
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PostPosted: Fri Sep 24, 2010 12:08 am    Post subject: Reply with quote

All new applications from now on from Steinberg are only developed for W7 and the latest Apple OS.
There is an announcement on the subject in the stickies. Backward compatibilities may get sticky.
Her you go: http://forum.cubase.net/phpbb2/viewtopic.php?p=1014215#1014215

WL6 should run on other OSes though. I expect W2K is just a bit too old.
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Vocalpoint
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PostPosted: Fri Sep 24, 2010 2:25 am    Post subject: Re: Wavelab 6 on W2K disabled by eLicenser Reply with quote

Arjan P wrote:
Please advise Crying or Very sad


Advise? Me think Steinberg would probably something along the lines of "install a modern OS" and we can support you. Until then...
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Arjan P
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PostPosted: Fri Sep 24, 2010 8:53 am    Post subject: Reply with quote

The OS is not the issue. I'm trying to use WL6 like I have done in the past years (until last week) since it came out and I bought it - no changes on that PC or to my right to use WL6.

I'm not asking Steinberg to support an old version or an old OS, I'm asking them to reverse the way my eLicenser is rendered useless for this old combination. Or come up with any other solution that works.
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Sid Chigger
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PostPosted: Fri Sep 24, 2010 12:09 pm    Post subject: Reply with quote

SB can give you a separate license (to put on a separate eLicenser) for WL6 can't they?

But will they?

Have you written to support yet?

Hope ya get a solution Arjan..
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Arjan P
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PostPosted: Fri Sep 24, 2010 12:25 pm    Post subject: Reply with quote

Thanks Sid. I wasn't able to contact support yet, since the links from the eLicenser site are dead (404 Not found). Hopefully someone from Steinberg can shed some light on this here..
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S-EH
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PostPosted: Fri Sep 24, 2010 12:37 pm    Post subject: Reply with quote

Hi,

works here link I mean
http://www.elicenser.net/en/download_archives.html

regards S-EH
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Vocalpoint
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PostPosted: Fri Sep 24, 2010 12:46 pm    Post subject: Reply with quote

Arjan P wrote:
I'm not asking Steinberg to support an old version or an old OS, I'm asking them to reverse the way my eLicenser is rendered useless for this old combination. Or come up with any other solution that works.


Well - I feel the pain - however - if you "ask" Steinberg anything - you are asking for support.

And when they find out you have been running the eLicenser (which is XP/Vista/7 ONLY)...whether you had it working or not - on Windows 2000 - it is very likely you could be in for some tough questions.

Hope you get it sorted...
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Arjan P
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PostPosted: Fri Sep 24, 2010 1:29 pm    Post subject: Reply with quote

Tough questions - that I doubt very much. However the USB-thingy is called, I got it with my WL6 purchase and at the time the LCC software was perfectly suited for Win 2000. As a matter of fact, the latest version for Win 2000 is from 19 December 2009.

The trouble is that WL7 is too new to be identified by this latest version, and there won't be a newer one, if I read the download site correctly (thanks, S-EH, I had been looking there). Or, you could say - the new WL7 license should have left the WL6 license intact on the USB-key.
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Vocalpoint
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PostPosted: Fri Sep 24, 2010 1:34 pm    Post subject: Reply with quote

Arjan P wrote:
Tough questions - that I doubt very much. However the USB-thingy is called, I got it with my WL6 purchase and at the time the LCC software was perfectly suited for Win 2000. As a matter of fact, the latest version for Win 2000 is from 19 December 2009.

The trouble is that WL7 is too new to be identified by this latest version, and there won't be a newer one, if I read the download site correctly (thanks, S-EH, I had been looking there). Or, you could say - the new WL7 license should have left the WL6 license intact on the USB-key.


So did you attempt to upgrade your V7 license using this Dec 2009 version of the eLicenser software? Obviously there's the issue as that version wouldn't have any idea what WL7 is....

Hopefully they can recover your access.....
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Arjan P
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PostPosted: Fri Sep 24, 2010 1:46 pm    Post subject: Reply with quote

Yes, the answer may be there, since there is one more complicating factor - that particular PC has no internet access. I'll have to drag it from the studio to my home and see overthere.

On the other hand; the eLicenser archive site states: "We cannot guarantee that the License Control Center will work for protected applications that have been or will be released after February 1, 2010. Also transfers or downloads of licenses for protected applications released after February 1, 2010, may not work. We recommend using the LCC successor software, eLCC, instead." Unfortunately, that LCC successor can't be installed on W2K.

Thanks guys for giving this some thought.
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Conman
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PostPosted: Fri Sep 24, 2010 8:09 pm    Post subject: Reply with quote

Arjan P wrote:
The OS is not the issue. I'm trying to use WL6 like I have done in the past years (until last week) since it came out and I bought it - no changes on that PC or to my right to use WL6.

I'm not asking Steinberg to support an old version or an old OS, I'm asking them to reverse the way my eLicenser is rendered useless for this old combination. Or come up with any other solution that works.


If you're asking Steinberg a question here then it's better to say so because other people see it as a general request for advice.
Otherwise in this case I feel you would be better served if you emailed the support desk who will probably tell you exactly what the problem is or how to resolve it.
You only bought a license and not a program and I expect it will say in the EULA that they are, as the OWNERS, entitled to abandon out of date OSes.
I hope you get it sorted but I don't think it's likely from this forum.
You may also get a better response from the eLCC site if you try there. Could be that all you need to do is load an older (pre feb 2010) driver for the dongle. Though it might not work with any later software that you have.
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Arjan P
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PostPosted: Fri Sep 24, 2010 8:23 pm    Post subject: Reply with quote

Well, my main reason for posting this here is to share the experience, so others may be warned about this issue. The WL6 license as such disappears from your USB-licenser, so that may be something to take into account (when using W2K for instance). And I know that people here can come up with good ideas. Also, the support links on the eLicenser site are dead.. Thanks for thinking along!
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Vocalpoint
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PostPosted: Fri Sep 24, 2010 9:24 pm    Post subject: Reply with quote

Arjan P wrote:
Well, my main reason for posting this here is to share the experience, so others may be warned about this issue. The WL6 license as such disappears from your USB-licenser, so that may be something to take into account (when using W2K for instance). And I know that people here can come up with good ideas. Also, the support links on the eLicenser site are dead.. Thanks for thinking along!


Can I ask - why o why did this machine not have at least a lowly copy of Windows XP on it? Was it that difficult to take an hour over the last 9 years since it was released and at least move it up the line slightly?

While I totally get "stable machine" and "it does what I need it to"...I do not get Windows 2000....
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Arjan P
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PostPosted: Fri Sep 24, 2010 10:41 pm    Post subject: Reply with quote

I really don't see why. This PC is a tool, like my old Sennheiser MD421s are tools (talk about ancient!). The combination W2K and WL6 (and before that WL4) has always been rock solid, just as various Cubase versions on it. Why give Microsoft money to go to XP when everything works as I want it to? A brand new PC (complete studio actually) is nearing though, which will be completely 2010/11.
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Vocalpoint
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PostPosted: Fri Sep 24, 2010 10:56 pm    Post subject: Reply with quote

Arjan P wrote:
I really don't see why. This PC is a tool, like my old Sennheiser MD421s are tools (talk about ancient!). The combination W2K and WL6 (and before that WL4) has always been rock solid, just as various Cubase versions on it. .


Well...the reasons are obvious to me...but okay. And hardware does not apply as that is a totally difference sphere. However - I am sure if Sennheiser sent you updated parts for your MD421's every year - you would have probably taken them up on it...

Arjan P wrote:
Why give Microsoft money to go to XP when everything works as I want it to?


That's a bit of an odd stance...why are you giving Steinberg money if v6 of Wavelab works great?

Apologies but I do not see anything wrong with giving MS a few hundred bucks every few years. Served me very well for 15 years now...more importantly - it would have been interesting to see if XP might have been the difference between you working and not working as it were....

Arjan P wrote:
A brand new PC (complete studio actually) is nearing though, which will be completely 2010/11.


Awesome.

VP
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Arjan P
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PostPosted: Fri Sep 24, 2010 11:35 pm    Post subject: Reply with quote

Not so sure about the new parts for the Sennheisers - but you're right, ancient mics should remain ancient because they are, so it's not a good comparison.

Concerning Microsoft, I have nothing against their OSes - since W2K anyway, but the point is about not fixing things when they're not broken. I bought WL7 because I am shortly moving to a new environment and that will be Win7-64, and WL6 is not certain to work on it, and has no support on it. My other PC is however XP, and that's why I went ahead licensing WL7 for it. Not knowing I would ruin my working W2K installation in doing so..
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Conman
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PostPosted: Sat Sep 25, 2010 1:16 am    Post subject: Reply with quote

Quote:
I am shortly moving to a new environment and that will be Win7-64, and WL6 is not certain to work on it, and has no support on it.


I'm pretty sure it will work on it and they do say although they will not develop for other platforms they will continue support.

And to further your reassurance WL6 still works on my W7/64bit system as well as WL7.
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OMNIFEX
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PostPosted: Sat Sep 25, 2010 1:19 am    Post subject: Reply with quote

Hi.

If you have Windows XP, you could use the missing system files from Windows XP in Windows 2000.

Windows XP is just an upgraded version of Windows 2000. When I used to use Windows 2000, the majority of the missing dlls & ini files required for VST plug-ins to work stemmed from Windows XP.

Usually, Windows will tell you why, a device will not work. It may be a matter of inserting the missing dll or ini file for the elicenser to function on Windows 2000.

If it does not work, you may need to upgrade to Windows XP and turn off all the graphical effects to lower the CPU use. Applying “Windows Classic Style” will offer the Windows 2000 look.

If you haven’t visited MSFN, I would recommend it. http://www.msfn.org/board/


Windows 2000 was a good operating system. However, the majority migrated from Windows 98 to Windows XP and, are not familiar on the runabouts of Windows 2000.

Good Luck!
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TechBytes
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PostPosted: Sat Sep 25, 2010 3:58 am    Post subject: Reply with quote

Hey Arjen,

The new eLicenser requires .Net Framework 2 ( which is fully compatible with W2K-SP3+ ), so if you haven't already, try installing that on your W2K install and see if you can then install the required version of the elicencer . Install the .Net Framework SP1 update as well.

If Wavelab 6 worked fine, there is a good chance that W7 will as well.

FWIW: The elicenser can be a PITA on the officially supported XPSP2/3 as well, so I wouldn't worry about the so called "official" support.

Let us know how you go..
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PostPosted: Sat Sep 25, 2010 8:52 am    Post subject: Reply with quote

WaveLab 7's folder could be copied directly as such eg. from XP to a Windows 2000, without using the installer. But obviously, this is not supported at all.
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Arjan P
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PostPosted: Sat Sep 25, 2010 11:16 am    Post subject: Reply with quote

Thanks everyone for the suggestions, I'll certainly try a couple of them and hopefully restore my WL6 on W2K. I'll report back and let you know how it went.
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PostPosted: Sat Sep 25, 2010 3:48 pm    Post subject: Reply with quote

PG wrote:
WaveLab 7's folder could be copied directly as such eg. from XP to a Windows 2000, without using the installer. But obviously, this is not supported at all.


That still doesn't resolve the issue with the elicenser, which is what the O.P is needing to get his W6 install working again.
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Arjan P
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PostPosted: Sat Sep 25, 2010 9:36 pm    Post subject: Reply with quote

Embarassed Embarassed Embarassed Ehm, sorry everyone, but this whole thread may be disregarded I'm afraid. When I took a closer look at the version of License Control Center, I found it wasn't the latest version available for Win 2000.. And you guessed it; after installing the latest, everything is hunky dory and the license is recognized as WL7, and WL6 on W2K is up and running again!

Thanks for sharing your thoughts about this 'issue', and let's hope next time I'll take my head along with the USB-licenser to the studio.. Embarassed
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John Calloway
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PostPosted: Mon Oct 04, 2010 3:40 am    Post subject: Reply with quote

So glad to hear that you got it working.
I'm sitting here downloading WL7 and realize that I didn't even check to see if it would run on my system (XPsp3).

I feel much better now.

JC
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bastiaank
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PostPosted: Sat Oct 16, 2010 1:20 pm    Post subject: Reply with quote

Thanks for posting this issue.
And thanks for posting your solution!

I've just experienced the same problem and solved it by updating to License Control Center to eLC using this link:
http://www.elicenser.net/en/latest_downloads.html

bests,
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