cubase 5 doesnt work / dongle doesnt work

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

need help,

usb dongle doesnt work (no cracks on system, no nevidia 3 force chips) windows vista,

NO STEINBERG SUPPORT as I cant register my cubase,

dongle is alreay activated but now as I try to register it doesnt work on second computer because of some add on - internet explorer problem

so I cant register and DONT GET ANY STEINBERG SUPPORT!

great, I am music publisher and get weekly cubase notation files,

cubase 5 doesnt run, no support, at the moment I am about to think of taking steinberg to court, they cant sell me cubase 5, giving me NO support when my donge doesnt work; dongle it self is ok and cubase 5 activation code is already on in, still nothing works!

any advice is appriciated,

erwin

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

Erwin, can you give us any details on the dongle troubles you are experiencing? Any error messages? What about your system? What kind of "internet explorer problem" is preventing you from registering your USB-eLicenser? What about other browsers?

At first I recommend to download & install the latest eLCC: http://www.elicenser.net/en/latest_downloads.html

This might already solve the dongle problem. If not, please take a look here: https://www.steinberg.net/en/support/knowledgebase_new/free_articles/kb_show/usb-elicensersteinberg-key-details-tips-and-troubleshooting.html

If this doesn't help, too, and you need more detailed advice please provide some detailed information on your system and the actual problem.
_________________
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Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

Sorry to hear that you still couldn't get the dongle to work and I hope your friend is able to help!

In general, if you need support again, please give objective information on the actual problem. You wrote several times that "it didn't work" but you hardly provided facts.

I suggest in case your friend cannot solve the problem you simply call Steinberg support:

http://www.steinberg.net/en/support/support_contact.html
http://www.steinberg.net/en/company/distributor.html
_________________
www.steinberg.net

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

Update: still No support, nobody contacts me Even after 2 1/2 weeks, never ever again i ll buy steinberg products, also as publishing house as software doesnt work we have to announce we dont accept cubase files
Any more, also old Key for cubase sx3 was deleted when cubase 5 was activated!

Cant install sx3, Cant use cubase 5, no support from Steinberg - i definitly want compensation from steinberg

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

Call steinberg Support: for 1€ plus fees from melbourne... Skype doesnt work ... I already tried and Lost about 20€...

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

thx again for respond ....

didnt decide what to do know, maybe use my apple and buy logic, I am just used to cubase but I guess after a few weeks I ll be able to work with it; defititly steinberg is a NOBUY, last time I bought something with some dongle, in future before I buy I ll inform myself wether it is possible to install a program;

as I have cubase 5 anyway i might organise myself the crack - have to print out some scores very urgently and dont get ANY help from steinberg support, I definitly treid everything mentioned on steinberg website or any forum in the web, nothing works out for me;

I am nothing but extremly angry at steinerg Evil or Very Mad

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

i told exactly what I tried and that it didnt work out in the end, dont TRY TO MAKE ME LOOK GUILTY FOR A PROBLEM WHICH HAS BEEN CREATED BY STEINBERG; thousands of people experience similar problems, no other software (with the exception of stylus rmx installation) is so complicated - at least for some unlucky people;
your software gets cracked anyway so all you achieve is punish your customers ... they have to buy a usb hub, install for days or even weeks .... professionals dont have time for this and simply move on to another system;

no its not fair to charge people 1 euro for problems which are related to a NOT WORKING DONGLE! also the product is registered in austria but I live in australia, it would be about 3 euros a minute to call support - and via skype it didnt work ...

if you read my posting carefully you will find exactly what I tried to solve the problem ...

if this is the reaction I get from steinberg I will sue them for compensation, my customers are alreadey waiting since 2 weeks for a score - printout, it, also my lawyer confirmed that a software dongle which gives so many people problems is a reason to pay back to ALL customers who experienced problems with installation;

so I might go for a courtcase, some unemployed lawyers are more than happy to do this for me

Raphie · Posted: Sun Oct 31, 2010 10:19 pm Post subject:

I only see a lot of moaning but no actual input that ANYONE can help you with, a few simple questions:

- Which OS are u running
- Which service packs
- what is the make and model of the laptop?
- did you try a different USB port?
- Did you do a CLEAN re-install of your OS?

Steinberg is NOT responsible for the state of your system, only YOU are. since you could activate the dongle on a different system, it's quite likely that you have got a system issue. Which people still can help you with, but not many will be inclined reading your irrelevant rants....

Think about it....
_________________
ASUS P6-X58D-E, i7 950, 12GB DDR3 1600 OCZ, OCZ Vertex II 60GB ssd, ASUS ATI 5770

Win7 x64, Cubase 5.5.1, Wavelab 7

Myspace

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

ithen read again my 1st and 2nd posting,

i have windows vista, intel pentium dual, 4 gig ram 320 gig harddisc drive;

i definitly wont post ev. again, tried everything

another usb port, installing new elicenser, deinstall driver and elicenser and reinstal, de and reinstall cubase, even administrator installation mentioned...also CMD hint didnt work;

even to activate usb license I had to be creative, the registration took me 2 hours,

NO STEINBERG SUPPORT FOR 6 DAYS NOW;

I am glad that people can read this forum, IU also will post this on all the blogs and forums, and I have to send a newletter to thousands of our customers that cubase in currently not accepted;

its extremly arrgant instead to apologise accusing somebody of "moaning" who spent 2 weeks trying to install a software,

just imagine you would spend about 60 hours solving a unb dongle problem ..... yes extremly arrogant ...

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

and this to a loyal customer who used steinberg for decades ..... I am film music composer and publisher - think about that .... somebody who had usb dongle problems IS SIMPLY ANGRY ....

Raphie · Posted: Sun Oct 31, 2010 10:31 pm Post subject:

Just don't understand how one can try for 2 weeks?!?
just to a clean install of windows, i'll bet that if you system is not broken it will work

so:
- erase harddrive
- re-install windows
- apply all windows updates
- install nothing else
- then install Cubase from DVD
- install Cubase & elicenser updates
- insert dongle.

This should work, an older vista install can be that wonky that it doesn't allow you to fix it's USB ports
_________________
ASUS P6-X58D-E, i7 950, 12GB DDR3 1600 OCZ, OCZ Vertex II 60GB ssd, ASUS ATI 5770

Win7 x64, Cubase 5.5.1, Wavelab 7

Myspace

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

because customers need score printout urgently, I live currently in melbourne and dont have office or studio here (is in austria);
within 2 weeks I definitly tried about 30-40 hours, if not more;

on this computer there are tons of software synths installed ..... only complete 7 from native instruments took me half a day;

if I have to reinstall system I am busy another 2 weeks; its easier to chance sequencer programm than to reinstall ...

what if the same problem happens again??? I was reading in forums that people reinstalled ev. just to have same problem again ....

anyway I appreciate that at least you tried to help me,

I am angry at steinberg

1) in general because they use a technology which chauses so much trouble
2) there´s NO support for such a long time

I guess at the end its my own fault because I didnt inform myself before buying ....
I really liked cubase

I guess everybody who uses cubase, logic or protools know what I mean by saying ... its difficult to use another system once you used one for 17 years ...

dont forget .... the more angry a customer seems to be - the more he loves your product;

guess the only reason why I still post is to calm my mind down from this installation marathon ...

studio64 · Posted: Mon Nov 01, 2010 7:58 am Post subject:

Just in case, nobody has mentioned this,
the only problem I ever had with a usb key/dongle, was caused by an internet security program.

If you have any installed, remove it.

Sorry to hear of your trouble.

regards
_________________
john@studio64
Cubase4.1 Cubase 5 Wavelab6
TheGrand2, The Grand3, Old Lady PMI Bosendorfer290
GAgent2 Halion2 Broomstick Bass
Jamstix2 Kontakt2. Ivory. Akoustik , Pianoteq3, XPpro sp2 Quad9450 - 4G Ram

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

ok ... friend of mine made it run ....

till today NO steinberg support, ( 1 week now, I tried for full 2 weeks now and only a computer genius - I had to pay was able to solve problem ...took me 1 week to activate and register the product, but anyway steinberg didnt contact me ....) i got a private message from somebody out of this forum to help me,. just got it to late ... thx a lot guys at least you helped me or tried;

at the end it was only possible via CMD; I am not that good in IT to solve such problems, get stuck and angry if a company doesnt help me out;

I still think this dongle thing is a stoneage attempt to protect software;

esp. as I know now that I ll definitly be alone with a future problem with steinberg software/support I ll think twice in future before I buy; ill print out the scores for my customers, I can accept them now as the software is running, but there´s a lot of damage regarding cubase / steinberg reputation, I loved the software but dont want to be in such a situation again; Wink

by the way reinstalled stylus rmx, also almost a full days work ....

Mauri · Posted: Tue Nov 02, 2010 3:55 pm Post subject:

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

hello,

I the combination - vista - older dongle (was an update so I had older dongle) and installation where not all files have been deleted? maybe there is some other software which made problems, I am pretty sure that there was no crack installed as I used this computer almost all the time;

anyway its working now ..... also till today no message from steinberg support .... guess the steinberg guys should really think - support is important esp if you use things like dongles e.g. ...

so for all steinberg - users .... never buy the product without a brand new computer or new installation and live witht he fact you wont ever have any support within weeks;

Mauri · Posted: Wed Nov 03, 2010 4:29 am Post subject:

Thanks for your answer, but I have to tell you, I've been a Cubase user since SX 1 and have never had a problem
with the dongle. I've built a couple of new machines and all the new installations (upgrades/updates) have been trouble free.

My advice would be to have a dedicated, clean machine, or at least a dual boot, one partition (OS) for your internet stuff
and one just for Cubase. That way you don't need to have any antivirus or other non audio related stuff installed in the
Cubase OS.

Anyway, I'm glad you got your system sorted out Smile

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

hello,

yep, in my studio there´s only cubase and soft synths, no internet .... just here in melbourne I need to run a few things with 3 computers;

anyway all ok now; at least I like the new cubase, some features are quite better; also I find my way through withut learning a total new system; next time I might just buy a brand new laptop in addition to cubase ..... I am to old for another installation marathon and dont have the time Wink

PS I am cubase user since atari ST ..... I do midi since it exists ...thats why I get so angry if an installation doesnt work, have done it already a million times ....

Mauri · Posted: Wed Nov 03, 2010 4:46 am Post subject:

Ok, good luck mate,

Mauri Very Happy

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

Dear Erwin Pitsch,

We have received the following e-mail, and we will respond as soon as possible.

On 30.10.2010 at 06:01 the following request was send:

till today no relpy. (16. Nov. 2010) ....

Georg Bruns · Administrative Moderator Joined: 28 Jun 2006 Posts: 1159

You've sent an email to Steinberg support on Saturday, October 30. On the same day you started this topic and on Sunday, October 31 another one.
Since it seemed to be an urgent case I even contacted you by PM and offered you an exceptional Remote Session on Sunday. You didn't answer.
I also found 4 mails that have been sent to you by Steinberg Support Germany. The last reply has been sent on November 1st. So I can't understand why you say that you didn't receive an answer yet? Are you referring to the Australian support?
Apart from that, do you still need support?
_________________
www.steinberg.net

ton4music · New Member Joined: 26 Oct 2010 Posts: 14

no, german support, but anyway ev. fine ...